Shipping policy

Shipping Policy

Effective Date: July 01, 2026

Thank you for shopping with Collection A to Z. We are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy to understand how we process and deliver orders.

1. Shipping Locations

We currently ship to all major cities and regions across Pakistan.

If your location is outside our courier partners' service areas, we will contact you to discuss available delivery options.

2. Order Processing

  • Orders are typically processed within 1–2 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or promotional events, processing times may be slightly longer.

3. Delivery Time

Estimated delivery times are:

  • Karachi: 1–3 business days

  • Other major cities: 2–5 business days

  • Remote areas: 3–7 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Any promotional offers for free shipping will be clearly stated on our website.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible locations across Pakistan.

Please ensure someone is available at the delivery address to receive the parcel and make payment to the courier.

Repeated refusal to accept COD orders may result in future COD orders being declined.

6. Order Tracking

Once your order has been shipped, you may receive shipment details or a tracking number (where available) via email or other communication channels.

7. Failed Delivery Attempts

If delivery cannot be completed due to:

  • Incorrect or incomplete address.

  • Customer unavailability.

  • Failure to answer courier calls.

  • Refusal to accept the order.

The package may be returned to us. Additional shipping charges may apply if the order needs to be shipped again.

8. Damaged or Missing Items

Please inspect your package upon delivery.

If you receive:

  • A damaged product,

  • A missing item, or

  • The wrong product,

please contact us within 48 hours of delivery and include your order number along with clear photos of the package and product.

We will review your request and work to resolve the issue as quickly as possible.

9. Delivery Delays

While we strive to deliver every order on time, Collection A to Z is not responsible for delays caused by:

  • Courier companies.

  • Severe weather.

  • Public holidays.

  • Government restrictions.

  • Natural disasters or other events beyond our reasonable control.

10. Address Accuracy

Customers are responsible for providing accurate shipping information.

We are not responsible for delivery issues caused by incorrect or incomplete addresses provided during checkout.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Collection A to Z

Email: [thecollectionatoz@gmail.com]

Location: Karachi, Pakistan

We aim to respond to all shipping inquiries within 24–48 business hours.